By purchasing your furniture from Ricketts Design Co.  you are supporting American craftsmen who make their livelihood hand-crafting lifetime legacy furniture with care and passion. Every piece we craft for our customers is entirely unique in its own way, and should be appreciated for its handmade look and feel.

 

We get to work right away on your custom order, and therefore, do not accept any cancellations or change orders on any custom furniture orders 24 hours after the order has been placed.

 

Ricketts Design Co. does not accept returns on any custom ordered pieces. However in the rare event that your order has a defect, we will repair the issue or replace the furniture. 

We will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. 

 

Furniture cannot be rejected for damage at delivery. It must be accepted and the damage notated before Ricketts Design Co. can fix or replace any damaged items. The customer is responsible for any storage or additional delivery fees incurred by rejected furniture.

 

Once custom furniture is shipped and arrives at the shipping terminal nearest its destination, delivery must be set with the delivery company and accepted by the customer in a timely manner to avoid incurring storage fees.

  

Ricketts Design Co. will not be held responsible for reconsignment fees incurred by the customer, storage fees, and separate invoices will be sent to the customer and charged before action can be taken to make any changes to the shipping.